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To create an Agent Status widget in Analytics for Contact Center, begin by selecting the Agent Status option. Learn more from the list of steps here.

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Generate Post Call Survey results "detailed-reports-survey" report using the 8x8 Contact Center Historical Analytics Detailed Report API.

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If the Customer Name is not populating in the Interaction Details report in Analytics for Contact Center in spite of having customer data in the local CRM, add a Check ANI node to your inbound phone script.

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Analytics

Edit Granularity in Analytics for Contact Center

Create an Agent Status Widget in Analytics for Contact Center

Add Custom Metrics From Contact Center to Dashboards

Add Custom Metrics to Analytics for Contact Center

Create Analytics for Contact Center Dashboard for Call Queue Summary

Create a Wallboard in Analytics for Contact Center

Define a Threshold in Analytics for Contact Center

Analytics for Contact Center Dashboard Not Playing Threshold Audible Alerts

Creating Keys and Authenticating with the 8x8 Analytics For Contact Center API

Generate Post Call Survey Detailed Reports Survey Report Using 8x8 Contact Center Historical Analytics Detailed Report API

Customer Name Not Populated in Interaction Details Report in Analytics for 8x8 Contact Center