Help Center

Platform Switch is an event where a tenant is moved from a primary platform to a secondary platform within the data center. Learn more here.

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To create a callback option for outbound queue in IVR script with the 8x8 Contact Center, add a Label object outside the Forward to Queue object. Learn more.

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Supervisor Workspace

What is an 8x8 Contact Center Platform Switch?

Creating a Callback Option in 8x8 Contact Center

Summary of Phone IVR Script Objects

Agent Stuck in System and Can't Log In to 8x8 Agent Workspace

Why do Historic reports not show calls that overflowed to Voicemail queue

Call Recording Partially Missing After Transfer in Contact Center

Obtain 8x8 Contact Center Agent Status Changes in Analytics for Contact Center

8x8 Contact Center Supervisor Workspace Beta Program

Supervisor Workspace FAQ

How do I remove the reject button from 8x8 Work for Desktop for Contact Center calls?

Set up an 8x8 Contact Center Agent to Handle Calls in 8x8 Work

Supervisor Workspace Beta Support

Supervisor Workspace Beta Load Performance