To start the installation process, log in to NetSuite with an account that has NetSuite administrative access rights. Learn more here.
NetSuite is a customer relationship management application. 8x8 provides a floating phone integration in NetSuite for both 8x8 Work and Contact Center. In addition to providing call controls, the 8x8 integration recognizes calls to or from established contacts in NetSuite, and can store data from those calls into NetSuite.
When you use Next Generation NetSuite 8x8 Work integration, you may receive a “Failed to Associate the Call Log” error message. Learn more here.
Auto Call Log does not pop or is very slow on NetSuite when enabled. This is due to NetSuite's concurrency limit. Contact NetSuite Support for resolution.