Objective
See how many of your agents are on a call at any given time, or review the current and last-used status of your agents.
Applies To
- Analytics for 8x8 Work
Procedure
Only the current and previous status can be viewed. Historical statuses are not available.
Display Status
- Log in to Analytics for 8x8 Work.
- On the Left Pane, select Employee Report.
- Select Display Status.
The status of each extension is available on the bottom right corner.
Activity Status
- Log in to Analytics for 8x8 Work.
- On the Left Pane, select Employee Report.
- Select Activity.
View the current status of an employee, their previous status, and the time of their last status change and get a real-time report.