Create an Auto Attendant Greeting in 8x8 Admin Console

Objective

Applies To

• Admin Console
• Auto Attendant

Procedure

Step 1: Log in to Admin Console

1. Log in to the 8x8 Admin Console.
    
2. Click Auto Attendants.
    

Step 2: Create or Edit an Auto Attendant

• To create a new Auto Attendant, click Create Auto Attendant.
   
• To update an existing Auto Attendant, click the Edit (pencil) icon next to the Auto Attendant.
   

Step 3: Select the Call Handling Menu

1. In the Call Handling Menus section, select the menu where you want to add or update a greeting.
    

Step 4: Choose a Greeting Option

1. Use Text-to-Speech
    
   • Enter the text you want read aloud by an automated voice.
      
   • Click Save.
      
2. Skip Playing Prompt
    

• No greeting is played.
   
• Calls go directly to the menu options.
   
• Click Save.
   
• Play Audio (Recorded Greeting) and then click Select File, then continue to Step 5 to record a greeting.

1. Step 5: Record an Audio Greeting

2. Click + Create Audio Files.
    
3. From the pop-up menu, select By Calling a Number to Record.
    
4. Enter:
    
   • A name for the recording
      
   • The phone number or extension to call
      
5. Click Call Now.
    
6. Answer the call and record your greeting.
    
7. Save the recording.

8. ---

   Result

   Your Auto Attendant greeting is now saved and will play for callers based on your configured menu settings.
    
    

   ---

   Step 6: Confirm and Finish

9. Wait for confirmation that the audio file has uploaded successfully.
    
10. Click Finished only after receiving the confirmation.
     
11. End the call.