Symptom
An agent is unable to log in, but a Supervisor can see that they are.
The agent may experience a spinning icon on logging back in that doesn't go away (see below), or a login screen that is unresponsive.
Applies To
- 8x8 Contact Center
- 8x8 Agent Workspace
Solution
If your agent can't log in, Supervisors need to check their monitoring tab to see if they can see if the agent still is stuck in the system.
- Log in to 8x8 Agent Workspace.
- Select Menu > Monitoring.
- Navigate to Agent Management.
- Select Monitor.
- Search for your agent under the Agent column.
- Check their status under the Status column.
- If they are not set to Logged Off select the Door to force a logout.
- Ask the agent to refresh their screen and then log in again.