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How do I remove the reject button from 8x8 Work for Desktop for Contact Center calls?

Question

How do I remove the reject button from 8x8 Work for Desktop for Contact Center calls?

Applies To

  • Contact Center
  • 8x8 Work for Desktop

Answer

8x8 offers an optimized experience for Contact Center agents handling calls via 8x8 Work, which removes call controls such as the Reject button. For more information, see Set up an 8x8 Contact Center Agent to Handle Calls in 8x8 Work.