Flash

 

 

Star

 

 

Hold or Make a New Call

 

 

Retrieve call from Hold

 

3 Way Conference Call via Phone

1. Establish a call
2. Press Flash
3. Dial the 2nd party
4. Press Flash again.

 

Drop the 2nd party from a Conference Call

 

 

Blind Transfer via Phone

1. Establish a call
2. Press Flash
3. Dial the 2nd party
4. When you hear ring back, hang up the call.

 

 

 

 

 

Blind Transfer

 

This is the recommended method for blind transfers.

Barge

Barge into a call being monitored with audio

3 way audio

Barge

Barge into a call being monitored while you're muted.

Agent and customer can't hear you.

Barge

Barge into a call being monitored while you whisper to the agent.

 

Barge

Monitor a live call. Extension is barge-able and barge is enabled on calling extension. If not, then there should be an IVR played.

Added to viceprofile config for 8x8 server side control.

BMW for "Barge Direct"

Allows users to bypass the monitor function.

Added to dial plan on the server.cfg config; but is pending Ijjwal to put it in provisioning package for Production.

Call Pickeup - Directed

Directed call pickup

Added to voiceprofile config for 8x8 server side control.

Call Recording

 

 

Caller ID - Block

Block outbound caller ID

Obihai device is handling instead of 8x8 server side.

DND - Enable

Device side DND

 

DND - Disable

Device side DND

 

DND IVR to Enable/Disable

Server side DND

This is not supported.

Barge In

We don't use device barge function but 8x8 BMW star codes service instead.

set($Bar1,1)

Block Inbound Anonymous Caller - Enable

 

set($Bac,1)

Block Inbound Anonymous Caller - Disable

 

set($Bac,0)

Call Return

return call of the last caller

call($Lcn)

Call Waiting - Enable

 

set($Cwa,1)

Call Waiting - Disable

 

set($Cwa,0)

Caller ID - Block

Block caller ID for all outbound calls.

set($Bci,1)

Caller ID - Unblock

Unblock caller ID for all outbound calls.

($Bci,0)

Caller ID - Block Once

 

set($Bci1,1)

Caller ID - Unblock Once

 

set($Ubci1,1)

Call Forward - Enable All Calls

 

coll($Cfan), set($Cfa,1)

Call Forward - Disable All Calls

 

set($Cfa, 0)

Call Forward - Busy Enable

The call forward rules set by device side are different than the ones set by 8x8 server side via AM. Setting the server side forward rules should be the preferred way to handle forward rules.

coll($Cfbn), set($Cfb,1)

Call Forward - Busy Disable

The call forward rules set by device side are different than the ones set by 8x8 server side via AM. Setting the server side forward rules should be the preferred way to handle forward rules.

set($Cfb, 0)

Call Forward - No Answer Enable

The call forward rules set by device side are different than the ones set by 8x8 server side via AM. Setting the server side forward rules should be the preferred way to handle forward rules.

coll($Cfnn), set($Cfn,1)

Call Forward - No Answer Disable

The call forward rules set by device side are different than the ones set by 8x8 server side via AM. Setting the server side forward rules should be the preferred way to handle forward rules.

set($Cfn,0)

Codec - Enable G711 Only

 

set($Cdm1,3)

Codec - Enable G729 Only

 

set($Cdm1,4)

DND - Enable

 

set($Dnd,1)

DND - Disable

 

set($Dnd,0)

Intercom

*64 is on the device side. It's not configured/supported. This can be implemented in a future enhancement release.

 

Loopback - Media - Set

 

set($Lbm1,1)

Loopback - RTP Packet - Set

 

set($Lbp1,1)

Mode - Day

 

set($Opm,0)

Mode - Night

 

set($Opm,1)

Mode - Auto Night

 

set($Opm,2)

OBiBT Discoverable

 

btdscvr(0)

OBiBT Discoverable

 

btdscvr(1)

OBiWiFi as Access - Enable

 

Wi-Fiap()

Redial

 

call($Ldn)

Repeat Dial - Enable

 

rpdi($Ldn)

Repeat Dial - Disable

 

rpdi()

Speed Dial - Set

 

coll($Spd[$Code])

Speed Dial - Say

 

say($Spd[$Code])

Speed Dial - Clear

 

set($Spd[$Code])

Transfer - Blind

 

coll($Bxrn)